Terms of service

Terms & Conditions – Homebody Studios

I. Application of These Terms and Conditions (the “Homebody Agreement”)

These Terms and Conditions (“Terms”) govern your relationship with Homebody Studios (“Homebody,” “we,” “us,” or “our”), including your use of our studios, website, services, memberships, digital offerings, and products (including merchandise).

By accessing or using any part of our services—including Pilates classes, events, online content, or purchases—you agree to these Terms.

These Terms apply to all Homebody Studios locations:

Clients should contact their local studio for any membership, class, order, or account-related inquiries.

II. Arbitration Agreement and Class Action Waiver

A. Informal Dispute Resolution
We aim to resolve any issues thoughtfully and efficiently. Please email your local studio with your name, a description of the issue, and your desired resolution.

B. Arbitration Agreement
By agreeing to these Terms, you consent to resolve disputes through binding arbitration, governed by the Federal Arbitration Act and administered by JAMS or the American Arbitration Association (AAA).

C. Class Action Waiver
All disputes will be resolved individually and not as part of a class or collective action. If this waiver is deemed unenforceable, the arbitration provision will not apply.

D. Definition of Dispute
“Dispute” includes any disagreement related to your relationship with Homebody Studios, excluding personal injury claims and issues related to lost, stolen, or damaged property.

III. Studio Usage Policies

A. Use of Facilities by Minors
Clients under 18 must participate with parental or guardian consent. The minimum age is 16, and minors must attend class alongside a parent or guardian.

B. Reservations, Classes, and Gift Cards

  • Reservations require pre-purchased credits or memberships.
  • Gift cards do not expire but are non-refundable once applied.
  • Pricing may change; existing credits retain value until expiration.
  • Unpaid balances may result in account suspension.

C. Refunds, Cancellations, and Membership Policies

Credit Packages:
Refunds are only available if:

  • No classes (including waitlist) have been reserved, and
  • The request is submitted within 5 days of purchase

Memberships:

  • Membership fees are non-refundable
  • Memberships cancellation requests must be submitted at least 5 days before the next billing cycle in writing to the customer service email of your studio location

Membership Pauses:

  • Allowed up to 2 times per year
  • Minimum 1 month
  • Must be requested via email

D. Class Attendance and Waitlists

  • Please arrive before the scheduled start of class. If you are not present when class begins and a waitlisted client is present, your spot may be released to that client. The 5 minute grace period does not guarantee that your reserved spot will be held.
  • If no waitlisted client is present, you may be admitted up to 5 minutes after the scheduled start of class, at the instructor’s discretion. Clients arriving more than 5 minutes late will not be admitted.
  • Waitlist reservations should be treated as confirmed bookings. If you are added to a class from the waitlist, all standard cancellation and no-show policies apply.

E. Class Cancellation Policy

  • Cancel at least 12 hours in advance to avoid fees

Late Cancel Fee:

  • Austin $15 | Montecito $20 | Culver City $15 | Newport Beach $20

No-Show Fee:

  • Austin $20 | Montecito $25 | Culver City $20 | Newport Beach $25

Late Cancel Fees may be waived in cases of illness or emergency at our discretion.

F. Instructor & Schedule Changes
Classes and instructors are subject to change at any time.

G. Pricing
Pricing may change at any time based on demand and location.

IV. Merchandise & Online Purchases

A. Orders & Payment
We accept major credit cards including Visa, MasterCard, American Express, and Discover. All payments must be completed at the time of purchase.

B. Shipping & Fulfillment
Orders are processed within a reasonable timeframe. Shipping timelines may vary based on location and carrier. Homebody Studios is not responsible for delays once orders have been transferred to the shipping carrier.

C. Returns & Exchanges

  • Merchandise is not eligible for return or exchange at this time

If you have any issues with an order, please contact austin@homebodystudios.co

D. Lost or Damaged Items
Homebody Studios is not responsible for lost or stolen packages once marked as delivered. If your item arrives damaged, please contact us promptly.

V. Payment & Membership

A. Payment Methods
We accept Visa, MasterCard, Discover, and American Express. Cash is not accepted. Memberships are billed on a recurring basis unless canceled.

B. Class Expirations
All class packages have expiration dates communicated at purchase. Extensions may be granted in extenuating circumstances.

VI. Intellectual Property

All content, branding, logos, videos, and materials associated with Homebody Studios are the intellectual property of Homebody Studios. Unauthorized use, reproduction, or distribution is prohibited.

VII. Privacy Compliance (California & Texas)

Homebody Studios complies with all applicable privacy laws, including the California Consumer Privacy Act (CCPA). California residents have the right to:

  • Access, correct, or delete personal information
  • Request disclosure of collected data
  • Opt out of the sale of personal information (Note: we do not sell personal data)

Please refer to our Privacy Policy for more details.

VIII. SMS and Text Messaging 

1. Program Description
By opting in, you agree to receive recurring automated text messages from Homebody Studios ("we," "us," "our") at the mobile number you provided. Messages may include reservation reminders, waitlist upgrades, promotional offers, customer support follow-ups. Consent to receive these messages is not a condition of any purchase.

2. Message Frequency
You may receive up to 10 messages per month. Message frequency may vary depending on your activity and interactions with us.

3. Message and Data Rates
Message and data rates may apply. Charges are billed by and payable to your mobile service provider. Please contact your wireless carrier for details about your messaging plan.

4. How to Opt Out and Get Help
You can unsubscribe the SMS service at any time by replying STOP to any message we send you. After you send STOP, you will receive a one-time confirmation message, and no further messages will be sent. If you want to rejoin, you can sign up again using the original opt-in method or reply START. For help or more information at any time, reply HELP to any of our messages. You can also contact our support team directly at the below emails. 

5. Carrier Liability Disclaimer
Carriers are not liable for any delayed or undelivered messages.

IX. Contact Information

For any questions regarding these Terms, please contact your local studio: